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Awaiting Order Arrival

My order status says “Awaiting Arrival.” What does that mean?

This means your order has been shipped and is on its way to you, but it hasn’t reached your delivery address yet. It’s currently in transit with the courier.

How long will it take for my order to arrive?

Delivery times vary depending on your location and the shipping method chosen. Most orders arrive within 2 business days after dispatch. You can contact us for better assistance.

Can I track my order while it’s awaiting arrival?

Yes! Use the tracking number provided in your shipping confirmation email or SMS to see the latest movement of your package.

What should I do if my order is delayed?

If your order hasn’t arrived within the expected timeframe, please contact our support team with your order number. We’ll investigate with the courier and update you promptly.

My tracking shows “Delivered,” but I haven’t received my package. What now?

First, check with neighbors or your building’s reception. If you still can’t locate it, contact us immediately so we can assist in resolving the issue.

Ordering & Payment

How do I place an order?

Simply browse our products, add your chosen items to the cart, and proceed to checkout. You’ll be guided through entering your shipping details and selecting a payment method before confirming your order.

What payment methods do you accept?

We accept major credit/debit cards, UPI, net banking, and popular digital wallets. All transactions are processed securely.

Is it safe to pay online?

Yes. We use industry-standard encryption and secure payment gateways to protect your personal and financial information.

Can I change or cancel my order after placing it?

Orders can only be modified or cancelled before they are shipped. Please contact our support team as soon as possible with your order number.

Will I receive a confirmation after ordering?

Yes. You’ll get an order confirmation email with your order details and a tracking link once it’s shipped.

What should I do if my payment fails?

Double-check your payment details, ensure you have sufficient funds, and try again. If the issue persists, contact your bank or our support team for assistance.

After sales

What if my package is held by customs?

If customs requires additional information or payment of duties, they will contact you directly. Please respond promptly to avoid delays. If you need assistance, share the customs notice with our support team so we can help guide you.

When will I receive my order after it has shipped?

Delivery times depend on your location and the courier’s schedule. Most orders arrive within 2–3 business days after dispatch. Use your tracking link for the most accurate updates.

I haven’t received my order. What should I do?

First, check your tracking information to see the latest status. If there’s no movement for several days or it’s past the estimated delivery date, contact our support team with your order number.

I received my order after getting a refund. What should I do?

Please reach out to our support team. We’ll guide you on how to return the product or arrange repayment, depending on your preference.

The dispute resolution is taking too long. Can I take other action?

Yes. If you prefer not to wait for the dispute process to finish, contact us directly. We can explore alternative solutions to resolve your issue faster.

Refund

I received my order after getting a refund. What should I do?

Please contact our support team with your order number. We’ll guide you on how to return the product or arrange repayment, depending on your preference.

I haven’t received my order. Can I get a refund?

If your order is significantly delayed or lost in transit, you may be eligible for a refund. Contact our support team with your order details so we can investigate and process it promptly.

What if the package is held by customs?

If customs requires additional duties or documents, they will contact you directly. Refunds are only possible if the package is returned to us in its original condition. Please reach out to us if you need help with the process.

The dispute resolution is taking too long. Can I get my money back sooner?

Yes. If you prefer not to wait for the dispute process to finish, contact us directly. We’ll explore alternative solutions to resolve your case faster.

When will I receive my refund?

Refunds are usually processed within 3–7 business days after we confirm eligibility. The time it takes to reflect in your account depends on your payment method and bank.